Individual and Corporate Users in IT Product Development Process

Abstract

The rise of the Internet has increased the business transformation. On one hand, companies want to communicate with customers and partners in realtime. On the other hand, Internet users demand speedy, well-fitted access to actual information as well as to business applications. The paper focuses on user participation in the development of business information system (BIS). The paper covers review of different approaches on user involvement in the system development process. The second part of the paper includes the analysis of the empirical research results on user support software preferences.