Indiana community health workers: challenges and opportunities for workforce development

Natalia M Rodriguez,Jasmine D Gonzalvo,Carlyn Kimiecik,Lynnet Francesca Kimera,Yumary Ruiz,Omolola A Adeoye-Olatunde,Ashley H Meredith

doi:10.1186/s12913-022-07469-6

Abstract

BackgroundAn interest in, and the need for, Community Health Workers (CHWs) in the United States is growing exponentially. CHWs possess a unique ability to relate to and build trust with communities in order to improve clinical outcomes, while building individual and community capacity. Given their critical role in addressing social determinants of health, expanding the CHW workforce is crucial. However, creating CHW jobs, facilitating training and certification, and establishing sustainable financing models to support this workforce has been challenging.MethodsA mixed-methods study consisting of an online survey and focus group discussions assessed the strengths, practices, and challenges to CHW workforce sustainability and expansion in the state of Indiana, including perspectives from both CHWs and employers.ResultsAcross 8 topics, mixed data analysis revealed 28 findings that were both complementary and unique across focus group and survey results. Results highlighted CHW skills and attributes, illustrated the recruitment and hiring process, and provided insight into measuring outcomes and outputs. Findings also indicated a need to build position validation, professional development, and billing and reimbursement capacity.ConclusionBuilding and sustaining the CHW workforce will require creating an evidence base of roles and impact, increasing awareness of existing reimbursement mechanisms, and sharing best practices across employer organizations to promote optimal recruitment, training, supervision, career development, and funding strategies.

Highlights

An interest in, and the need for, Community Health Workers (CHWs) in the United States is growing exponentially
Many states have modified the American Public Health Association (APHA) definition to enhance relevance in their communities, which contributes to lack of clarity regarding CHW roles and titles [6]
Four total focus groups were conducted with participants representing 25 different organizations throughout Indiana

Summary

Introduction

The need for, Community Health Workers (CHWs) in the United States is growing exponentially. CHWs possess a unique ability to relate to and build trust with communities in order to improve clinical outcomes, while building individual and community capacity. Given their critical role in addressing social determi‐ nants of health, expanding the CHW workforce is crucial. Creating CHW jobs, facilitating training and certifi‐ cation, and establishing sustainable financing models to support this workforce has been challenging. As frontline public health workers, community health workers (CHWs) are trusted community members who have a close understanding of the community they serve [1]. Creating CHW jobs, facilitating training and certification, and establishing mechanisms to sustain this growing workforce has been challenging. Certification is often voluntary but sometimes necessary for Medicare reimbursement [7]

Objectives

Methods

Results

Discussion

Conclusion