Independent means of business communication in manager personnel

Abstract

Non-verbal means of business communication for the personnel management system are considered in the article. Business communication is disclosed as the communication of various meetings with personal acquaintance, which is a necessary component of cooperation with non-verbal means. Individual substantiation of non-verbal communication, built on the system of non-verbal characters, serving as means for the exchange of information between people. Research is used to provide information transmitted by verbal means (only words) by about 7%, only by voice – by 38% (in particular due to the tone of voice, intonation and other sounds) and non-verbal means – 55%. Non-verbal messages have certain features, they are: unstructured, can not be decomposed into separate components; tied to the terms of communication; non-intentional, spontaneous; more innate than acquired; are formed under the dominant influence of the right hemisphere of the brain. It is proved that there are reasons to trust non-verbal means of communication. The emphasis is on the management of personnel, which obliges to business communication and determined by the ability to correctly interpret the visual information, as well as the partner's look, his facial expressions, gestures, timbre and tempo of the language. Ability to recognize non-verbal signals allows a business person: the ability to recognize the obstacles that arise at the level of personal relationships at the time of their origin, intercept and neutralize the corresponding signals, rebuild a conversation with these signals, change the timing of the conversation; the ability to verify the correctness of their interpretation of signals. The purpose of this article is to study non-verbal (non-verbal) human resources management tools used in business communication. In the course of the presentation of the article came to the conclusion that non-verbal means of business communication can provide some assistance in achieving the desired result in the process of negotiations with business partners or in personnel management; feelings, emotions, relationships of people, allows you to convey proper information, the content of which is reviewed by language, that is verbal means. In the future, we see that non-verbal means of business communication in the management of personnel, which must comply with the norms and verbal etiquette adopted in the appropriate environment, as well as intellectual and professional levels.