Abstract
ers, alarms, machines, telephones, voices, are considered “usual and customary”—normal to those who work there and those who watch the television show “ER.” To patients, however, the sounds of the hospital are far from normal. Depending on age, hearing acuity, medication levels, culture, and fears, these sounds are antagonistic, worsening a situation that is already difficult. Beyond difficult, however, prolonged exposure to environmental noise can increase anxiety and stress, ultimately impacting patient safety. But the good news is that it is possible to address the noise issue and create an environment for patients that is not only of better quality, but also inherently safer.
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