(In)sensitivity to incoherence in human communication

Abstract

Human sensitivity to conversational coherence is often taken as a given, but there is reason to suppose that tolerance of incoherence is greater than assumed. In Galantucci and Roberts's (2014) laboratory study, participants showed surprising insensitivity to incoherence introduced by randomly crossing their conversations. In that study, however, it was impossible to control the nature of the incoherence. Here, we present a study in which we replaced genuine messages with messages guaranteed not to fit well with the conversation. Inserted messages were incoherent either with respect to task-relevant information or with respect to a salient social category, the interlocutor's gender. More than a third of participants failed to notice the incoherence. This provides evidence that the transmission of information in linguistic interaction is, contrary to widespread assumptions, not subject to reliable monitoring or regulation.