Abstract
This case study describes the development and implementation of a home-grown internal training program to teach the reference staff at a U.S. federal government library a new process for obtaining research materials that are not owned through alternative means rather than through the traditional interlibrary loan. Proficiency in the new process and increased use of existing resources were goals of the program. Included are the activities related to planning, logistics, success indicators, and lessons learned in the development and delivery of the in-house training program.
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