In Flight Emergency Decision-making Process: Does Intuition Matter?

Abstract

Objective. This research aimed to describe the origins and contributions of pilot intuition in the decision-making process and gain knowledge on the urgency and importance of pilot intuition in decision-making.Method. The qualitative methodology used by the researcher is presented along with the phenomenology approach. Three pilots participated in the subject research. In-depth interviews, observation, and data documentation were used to collect the data. The researcher used the triangulation technique (other researchers, methods, theories, and data resources) to affirm data quality and results.Result. The research result showed that the pilot's intuitive decisions to take necessary action are based on ‘unconscious thought’ at the beginning of decision-making. However, it develops a more cognitive process where a pilot has time-critical analysis to rationalize his intuitive yet best decision. Such a decision-making process leads to prompt spontaneous and automatic action in the event of emergencies where data and information needed are lacking.
 Intuitive decisions and involuntary action are closely associated with the experience and knowledge of pilots in aviation. In an intuitive decision-making process, when time is limited and information/data is adequate, an analysis process can help a pilot identify the problem pattern and help them evaluate possible ideal decisions. An analysis process cannot replace intuition which plays a crucial role in the decision-making process during an emergency.Conclusion. A pilot’s intuition plays a strategic role in decision-making because aviation conditions are dynamic,situational, and constantly changing. Pilot’s intuition can be developed by sharpening their awareness of active and evolving aviation situations (situational and safety awareness). In addition, pilots must build longer flying hours, attend training, and expand their knowledge of aviation policies and procedures.