Improving the quality of teachers’ professional communication in distance learning at higher education institutions, using information and communication technologies

Abstract

The topicality of the research topic is predefined by an urgent requirement put into place by thecoronavirus pandemic and the need for quarantine measures. The effect of the virus has been seen in thetransition of the existing in-class educational process into online studies. This major shift in education has stimulated the improvement of the system of online studies and communication by means of computertechnology. The aim of this work is to expose problems in educational communication under the conditionsof distance learning, to substantiate the choice and the use of information and communication technologies(ICT) in the solution of educational problems. To select a specific topic for research it is necessary tounderstand the features of professional communication in distance learning, to ground the problems ofeducational communication, to offer the ways of communication and decision-making, and to offer meanssuitable to solve problems in educational communication.While conducting the research, such methods as pedagogical supervision and questioning(questionnaires) were used. Features of teacher-student communication in distance learning, which had thestrongest impact on the character of distance learning, were identified. Also, the advantages and limitations ofwork in such a mode were examined from the point of view of its participants. An empirical study wasundertaken in the form of an electronic questionnaire administered to educators and students of highereducation establishments of different types. Based on the results of the empirical research, the main advantagesand problems of distance learning were distinguished, as were factors that promote or reduce the perception ofquality and mastering of educational materials from the viewpoint of research and teaching staff and students.According to the results of the poll, the basic positive qualities of distance learning are the advantagesof organizational character as well as the use and necessity of capturing modern ІCТ. Basic limitations andfactors that negatively influence perception and learning in distance education are related to complexorganization of teaching activities and educational cooperation and a decline in the perception of quality andmastering of educational materials. The results demonstrated that most problems of the educational processare conditioned by incomplete educational communication in the online mode. The solution of theseproblems is possible to carry out through information and communications technologies and theopportunities they offer.