Abstract
This study aims to integrate the Balanced Scorecard and Risk Management at Shofa Pharmacy and its one branch. The risk assessment is based on the ISO 31000 framework model and the Balanced Scorecard is based on a financial perspective, a customer perspective, an internal business perspective and a learning and growth perspective. The results of risk identification show that the risks, faced by Shofa Pharmacy, are financial risk, operational risk, technology risk, business ethics risk, health and safety risk, economic risk, legal risk, political risk, market risk, and project risk. Based on the results of the analysis, the highest risk is a technology risk with the risk group in information technology protection, economic risk with the fall in a demand risk group, political risk with an inflation risk group and project risk with an evaluation risk group, then risk management is carried out to reduce the risk level.
Highlights
IntroductionPharmacy is an important part in the health sector, this is evidenced by the large number of production in the pharmaceutical sector and medical devices
Health is a basic need that must be guaranteed by the state [1, 2]
After the Balanced Scorecard (BSC) is integrated with Enterprise Risk Management (ERM), the goals/targets of pharmacies that have been set are reflected in the 4 BSC perspectives, the strategic objectives will be more focused on achieving outcomes in 2021, namely in the form of system improvements in the Shofa Pharmacy management system
Summary
Pharmacy is an important part in the health sector, this is evidenced by the large number of production in the pharmaceutical sector and medical devices. In the distribution process itself, there were 2,274 pharmaceutical wholesalers in 2018, the number of pharmacies in 2018 was 28,233 and drug stores in 2018 were 10,773 and medical devices in 2018 were 3,831 companies [3]. The number of pharmacies in 2018 is the largest number for the pharmaceutical distribution process [3]. This means that pharmacies have an important role in supporting health to reach remote areas. Based on observations and interviews that the author conducted, pharmacy owners experienced a decrease in the number of sales, problems in product availability so that they felt they could not meet market needs
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
