Improving Performance in Surgical department through Communicating Information to Decision Makers: Intervention Study in a tertiary Hospital

Abstract

Hospital performance evaluation is crucial for early detection of pitfalls, and problem-solving. Data shouldn’t be passively collected. They must be measured and understood through an underlying conceptual framework. Purpose: The General Surgical Department in collaboration with the Public Health Department had the objective of developing a module for periodic monitoring and evaluation of the eight general surgical units based on calculated key performance indicators (KPIs), Composite Indices (CIs) and communication of growing out information through policy briefs directed to the heads of units for better resources allocation and evidence based decision making. Methodology: An operations research using pre-post intervention design. The exploratory component was completed in six months in the 8 units of the department. Pretest service statistical data analyzed KPIs derived from hospital bed and surgical room utilization. Data were utilized for the calculation of 5 CIs for each unit. Study intervention included the development of policy briefs (PB) that were submitted to the head of the department. Informed decisions were made guided by the info-graph data in the form of traffic color coded ranking matrix to promote various services and to improve performance in the department units particularly lower ranked units. The post-test included reanalyzing of the service statistical data. Findings: Comparing pre-posttest figures revealed improvement in the calculated KPIs and CIs. Originality and practical implications: Bringing up a novel, feasible monitoring and evaluation model using refitted tools would support surgical unit heads in evidence-based decision-making and eventually improve performance efficiency.