Improving Organizational Citizenship Behavior through Transformational Leadership: Mediating role of Trust in Leader

Abstract

This study assesses to what extent Organizational Citizenship Behavior (OCB) is influenced by Transformational Leadership (TL) in Pakistani banking sector with the sample of 180 leaders and their respective followers working in that organization. This is purely quantitative research and data is collected in dyads. Furthermore, this study also investigated the mediating role of Trust in leader between transformational leadership and organizational citizenship behavior relationship. The results of this study demonstrate that transformational leadership and organizational citizenship behavior are positively related to each other in the presence of intervening variable Trust in leader. Taken together, the findings suggest that in order to attain desired outcome, the leaders should be aware of their responsibilities and its potential effect.