Improving Employee Performance Through Spiritual Intelligence and Organizational Citizenship Behavior

I Gede Agus Ari Eka Budi Pratama Pratama,I Gede Aryana Mahayasa,I Komang Dwi Yasa,Ida Ayu Putu Widani Sugianingrat

doi:10.51703/bm.v3i2.52

I Gede Agus Ari Eka Budi Pratama Pratama, I Gede Aryana Mahayasa + Show 2 more

Open Access

https://doi.org/10.51703/bm.v3i2.52

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Abstract

This study aims to analyze the influence of spiritual intelligence and OCB on employee performance at the Denpasar City Social Service. The research population used were all 106 employees who were also used as research respondents. Data was collected using research questionnaires and distributed directly to the Denpasar City Social Service employees. The collected data is then processed with the SmartPLS 3.0 application program. The results showed that spiritual intelligence and OCB had a significant positive effect on employee performance. Spiritual intelligence also shows a significant positive effect on OCB. Furthermore, OCB acts as a partial mediation on the relationship of spiritual intelligence to the performance of Denpasar City Social Service employees. The dominant indicators that contribute to the spiritual intelligence of employees are self-knowledge, focus and contribution, and honesty. More specifically, it can be explained that self-knowledge, a better level of focus and higher honesty will be able to increase employee OCB. While the indicators of the dominant OCB variable in this case are civic virtue (responsibility) and sportsmanship (tolerance). This means that the higher the civic virtue (responsibility) and sportsmanship (tolerance) the employee will be able to improve the employee's performance.

Highlights

Good employee performance is characterized by good quality work in completing every job given by the superior in a timely manner and can achieve every target set by the organization
Spiritual intelligence which is reflected by the indicators: absolute honesty, openness, self-knowledge, focus and contribution as well as non-dogmatic spirituality have a significant influence on organizational citizenship behavior (OCB)
The results of the study concluded that Organizational citizenship behavior (OCB) has an important role in increasing the influence of spiritual intelligence on employee performance, especially for employees at the Denpasar City Social Service

Summary

Introduction

Good employee performance is characterized by good quality work in completing every job given by the superior in a timely manner and can achieve every target set by the organization. Performance is a description of the level of achievement of the implementation of an activity program or policy in realizing the goals, objectives, vision, and mission of the organization as outlined through the strategic planning of an organization (Moeheriono, 2012:95). According to Sedarmayanti (2011: 260), performance is the result of the work of a worker, a management process or an organization as a whole, where the results of the work must be shown concrete and measurable evidence. One that affects the level of intelligence of human resources. Zohar & Marshall (2007:4) argues that spiritual intelligence contained in a person is able to help move one's intellectual intelligence and emotional intelligence to be more active One type of intelligence that is of concern today is spiritual intelligence. Zohar & Marshall (2007:4) argues that spiritual intelligence contained in a person is able to help move one's intellectual intelligence and emotional intelligence to be more active

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