Abstract
The effective functioning of cybersecurity incident response teams (CSIRTs) is critical for the protection of digital information used by individuals and organizations around the world. However, because CSIRTs are a relatively new type of team, what is known about improving their effectiveness isn't as fully developed as it is for other teams with a richer research history. To improve the development and performance of CSIRTs, the authors point out important areas that can help CSIRTs function effectively as a team. Specifically, they focus on team adaptation, communication, problem solving, trust, and development of shared knowledge among team members.
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