Abstract
ABSTRACT Background: The ability of healthcare system to face the COVID-19 pandemic requires a professional competency in maintaining medical records to increase information and healthcare services quality. This study analyses the competency influence to medical record and health information management on planning and decision-making of healthcare services. A case study was conducted to explore this phenomenon. The COVID-19 has impacted to the clinical records is also discussed. Methods: The study uses a quantitative method to analyse correlation between medical record professional competencies, the quality and decision-making of healthcare services. Data analysis was used the structural equation model. The data were collected through purposive sampling of 49 respondents in case study hospital in Padang, Indonesia. Results: The medical record competency construct has a less significant effect on the decision-making construct, although the latter is positively related to competency. The quality construct is positively related to and has a significant effect on the decision-making construct. Conclusion: In the case study hospital revealed the competent medical record professional had a small influence on decision-making. In the COVID-19 pandemic situation, the new tools or systems such as telehealth or telemedicine might be an alternative by the healthcare service provider to improve their clinical record management information systems.
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