Improvement of the University’s Management System Based on Optimization of Processes at the Level of Structural Divisions

Abstract

The process approach is the main element of management in the organization. At the same time, one of the key aspects of this approach is to ensure the visibility (“transparency”) of the management object (organization or system) through its accurate, sufficient, concise, easy-to-understand and analyze description. The process approach to the management of the organization of higher education is based on the division of educational activities into components, which allows you to subdivide the processes into basic, managerial and supporting and bring the processes in line with the goals of the organization. the purpose of the work is to improve the management system of the university based on the optimization of processes at the level of institutions in such a way that the results of the process contribute to the achievement of the strategic goals of KNITU. The study is based on the study of the experience of Russian organizations represented in the scientific literature based on international standards in the field of quality management ISO 9000 series. The process approach to management is based on the understanding of the activity process itself as a set of interrelated or interacting activities that use resources and transform inputs into outputs. The article considers and analyzes the functions of the institute in the general system of the university, describes the processes of activity using the IDEF0 methodology and, based on expert evaluation, identifies the most significant processes for which process maps are compiled. Based on the assessment of customer satisfaction and identification of strengths and weaknesses using the SWOT analysis tool, opportunities for improving the institute's activities and ways of strategic development are identified. The practical significance is due to the fact that the results of the work can be used by KNITU to optimize the internal processes of institutions, as well as to improve the processes of the university as a whole.