Improvement of professional competencies and personnel competences in the BANI world on the example of civil servants through the development of their emotional intelligence

Abstract

Like in most countries around the world, Ukrainian civil servants were not prepared for the long-term changes caused by the COVID-19 pandemic and, in 2022, for operating under martial law conditions. The new realities forced them to adapt to the BANI world. A survey conducted among a sample of civil servants revealed that gender parity is not ensured in Ukraine's public service field, which became an additional research direction. The article presents the results of a research study based on a survey aimed at determining the influence of emotional intelligence on the competencies and capabilities of civil servants, with the efficiency of their work as the measuring criterion. The respondents evaluated the effectiveness of various forms and means of distance learning for different categories of civil servants. The study identified specific perspectives on work effectiveness based on components of emotional intelligence. Additionally, based on their experience, the survey participants recognized online training as an essential method for developing competencies and competences of civil servants. The research employed the following methods: theoretical analysis and synthesis of socio-psychological literature related to the research topic, psychodiagnostics, and statistical methods.