Improvement of a Riveting Process Capability with Application of Tools and Methods of the Quality Management

Abstract

Assessment of a process capability is an important area of the quality management. Quality of produced outputs depends on the quality of the process, in which product characteristics are formed. In considering the capability of the process, the ability of the process should be determined to provide the required quality of products. The required product quality has to meet customer requirements and expectations. For determination of process capability are used methods, which are based on comparing variability of selected product quality characteristics. The smaller the variability of the input factor is, the better is the process capability and therefore a better quality of product is produced. Improvement of process capability and reducing the variability of the product quality characteristics can be achieved by means of applying of statistical methods. Standards for the quality management system require the need of statistical methods application as well as other tools and techniques for improvement in business practice. It is necessary to use statistical methods in measuring, monitoring and process improvement. So can be determined the process variability, identified common and special causes of variability and in consequence to propose corrective actions. The paper describes first theoretical characteristics of capability assessment methods and tools in continuous improvement in industry praxis. With application of chosen statistical methods has been improved capability of the riveting process of clutch disk.