Importance performance analysis for smart city implementation in Surabaya, Indonesia

Abstract

This paper presents a study to measure the implementation of smart city initiatives in Indonesia that has been applied by the city government in various city scales. Various benefits are believed to be gained by applying a smart city concept that emphasizes on the use of information and communication technology. However it depends on the readiness of the city government and its citizens in implementing the smart city concept. Importance Performance Analysis is used to measure the differences between public perception and the real conditions of the smart city implementation. Surabaya city, which was granted as one of the five winners of smart city awards in Indonesia for big city category, is used as a case study. The implementation of smart city’s attributes is compared with the expectation of the citizens. The result of the research shows that the concept of smart city,which is used and implemented by the city government in providing services for its society is not always understood similarly to the societies’ point of view. Involving the community in determining the priority of which attributes and dimensions of smartness in the provision of public services is very important to improve the level of implementation of smart city.