Implications of OCB and Contextual Performance for Human Resource Management

Abstract

The literatures concerning organizational citizenship behavior and contextual performance are selectively reviewed in an effort to build a case for citizenship behaviors as one central element in a multi-dimensional individual performance construct. Next, five human resource management topics are reviewed (selection, training, compensation, appraisal, and labor/employee relations). Emphasis is placed upon how these functions are impacted by an explicit recognition of citizenship/contextual performance as part of individual-level performance. Linkages to other organizational issues are also made.