Abstract
This study investigates Total Quality Control (TQC), stressing the central role of com munication processes. Business communication scholars are challenged to incorporate TQC as a macro framework in the ongoing dissection of the quality movement within Western organizations. TQC is a hybrid of Western theory and innovations blended with Japanese cultural influences, implementations, and reinventions. TQC stresses communication that is: decentralized, vertical-upward, interdepartmental, interdepen dent, trusting, long-term, group-oriented, reciprocal, immediate, nurturing feedback, flexible, and characterized by close proxemics.
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