Abstract
This paper discusses reasons for resistance to office automation and proposes a method of implementing change drawn from the literature on organizational development and on the implementation of management information systems. The general method is applied to a pilot project of an electronic mail system. Data gathered from the 36 project participants are summarized. Although the project data indicate a need for an EMS, the project failed to produce an adequate user communication volume, and it was cancelled. The paper describes the problems which prevented the effective utilization of the system.
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