Abstract
In January 2020, liaison librarians at the University of North Carolina Wilmington (UNCW) adopted the online appointment scheduling tool “Microsoft Bookings” for student research consultations. We have found that a consistent web-based scheduling system has decreased demands on liaisons’ time, provided an easier referral method for our front-line desk staff, and lowered barriers for student access. In this column, we discuss our process and outcomes, as well as practical suggestions for those interested in adopting such a program at their institution.
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