Abstract
Abstract Implementation of e-government programs at the federal level is a complex process, because such programs are often highly politicized, vague, and under-funded. These factors combined with the mission-critical nature of information technology (IT) in government service provision can lead to short-lived and ineffective programs. The political and fiscal costs of failure have created a need for a methodology to evaluate e-government programs and frameworks to help guide their success. This paper applies three IT implementation models to two federal e-government programs to identify the factors that each theorist contends should lead to increased success. The models selected-Andersen's Public Process Rebuilding Model, Scholl's Business Process Change Model, and Allen's Information as Asset Modelreflect the influence of business models on e-government implementation and attempt to reconcile such an approach with the needs of the public sector. By focusing on the analysis of the following factorspurpos...
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