Abstract

This study describes the creation of a mobile-based gamification design for an online canteen system. Long lunch queues make students feel uncomfortable ordering food in the canteen, although student comfort is very important. The increasing number of students causes long queues, resulting in significantly shorter lunch hours and causing discomfort for students. To address this issue, the campus might develop an online canteen using gamification. Gamification is a method that applies gaming knowledge to create experiences that encourage and engage people in non-game environment. Compared to traditional canteen systems, an online canteen that uses gamification can provide students with new experiences by offering attractive rewards, increasing motivation to order food and beverages online, and minimizing the perception of long lineups. Although this proposed design has not yet been tested, researchers believe it has practical applications.

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