Abstract
Facial recognition technology (FRT) has become widespread in society, and its adoption in organizational settings is viewed as a natural continuation of established surveillance practices. However, concerns and resistance to FRT often arise due to controversial applications and improper use. This study contributes to the understanding of FRT in organizational contexts by conducting semi-structured interviews in a university that illustrates the larger themes of organizational justice and the ethical complexities surrounding the deployment of this technology. Drawing on organizational justice theory, we analyze users’ attitudes towards FRT deployment, their perceptions of organizational justice, and if and how the deployment adhered to or violated organizational justice principles. Our study revealed that this implementation case violated all aspects of organizational justice. Users expressed concerns regarding face capture, potential discrimination, authoritarian practices, and harm to community norms. We also provide recommendations to address organizational justice issues associated with implementing new, controversial technologies, considering technology acceptability perspectives.
Published Version
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