Implementation quality management systems in the electrical distribution contractors in Oman: An exploratory case study

Abstract

The exploratory case study examined Oman's power distribution contractors' quality management systems (QMS). The research sought to understand how electrical distribution contractors see QMS and auditing barriers and facilitators. The survey interviewed Oman's electricity distribution business professionals. Sixteen electrical workers in Oman were interviewed. Interviews highlighted electrical distribution contractors' QMS and audit challenges. Interviews also addressed QMS and auditing success factors. The analysis shows that electricity distribution companies must address safety, quality, and power outages. ISO standards (International Standardization Organization) provide quality management and reduce risks. Quality training and QMS awareness are also stressed by the outcomes. The research found that group meetings can solve implementation issues and foster a collaborative quality management approach. These meetings allow for problem-solving, best practices, and networking. This research may help develop strategies and academic studies to standardize QMS in Oman's electrical distribution business.