Abstract
During the 1980s the quality task within industry developed into total quality management (TQM). TQM includes the complete operational quality process in the company. The basic elements of TQM are: definition of the TQM concept; TQM commitment by top executive management; involvement of all employees in the TQM process. In this article, concepts, methods and strategies of TQM are presented based on 8 years of experience in an on-going process at Saab Ericsson Space.
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