Implementation of programs for the development of operational processes of the HR management system of government agencies in Western countries

Abstract

Today, the problem of digitalization of HR management system operational processes is the lack of automated HR management programs for government agencies, lack of resources, staff reduction, data management, and change management. Many countries have faced problems with the digitalization of HR processes in government agencies. To a greater or lesser extent, such structural problems of the labor market can be found in all Western countries. The development of technologies and information systems creates new opportunities for managing and improving the processes of government agencies. The specifics of public administration require effective personnel management on a country or city scale, which makes it necessary to implement effective technological solutions. With this in mind, today's workforce data from many sources provides an opportunity to manage civil servants with an evidence-based HR policy. Thus, governments are increasingly able to recruit, deploy, train, motivate, and retain their employees scientifically and analytically based on objective HR data. As a result of the analysis, the authors found that most Western countries collect HR data to analyze, interpret and actively use it to make better management decisions, as well as to develop and implement HR policies. The purpose of the article is to highlight the problem of digitalization of HR processes in government agencies and to demonstrate the analysis of HR data from Western countries in tabular forms. The article demonstrates the results of implementing information collection of HR data for effective HR management on a country or city scale. The authors analyze and demonstrate in infographics the growing possibility of collecting human resources data as a basis for improving public services, service delivery and continuous performance management. The authors analyze and present in the infographic data from surveys of civil service employees in Western countries, information on employee engagement and satisfaction with work and the working environment in government agencies.