Abstract
This study examines talent retention in the Information and Communication Technology (ICT) sector by focusing on the relationships between human resource management (HRM), knowledge management (KM), change management (CM) and employee engagement. In this respect, a conceptual framework is proposed to understand the relationships between these constructs. The proposed framework highlights the importance of implementing specific talent retention practices in knowledge-intensive sectors like ICT, in order for employees to be engaged both with their work and their organization.
Highlights
In today’s constantly changing and demanding business environment, it is crucial for firms to continuously attract and retain talented employees who possess valuable skills, knowledge and capabilities (Ambrosius, 2018)
This study proposes a conceptual framework for examining the relationships between human resource management (HRM), knowledge management (KM), change management (CM) and employee engagement, and the relationship between employee engagement and turnover intention
This study proposes a direct relationship between HRM and employee engagement, we consider that the indirect relationship between HRM and employee engagement through CM and KM might be more significant due to the specific characteristics of the Information and Communication Technology (ICT) sector
Summary
In today’s constantly changing and demanding business environment, it is crucial for firms to continuously attract and retain talented employees who possess valuable skills, knowledge and capabilities (Ambrosius, 2018). Due to the sector characteristics, the authors consider talented employees as knowledge workers, i.e., employees who work in knowledge-intensive sectors and possess valuable skills and capabilities (Drucker, 1989), who they are actively involved in the knowledge management process. The following conceptual framework initially examines the relationships between three constructs, i.e. human resource management, knowledge management and change management, related to the ICT sector, which is a knowledge-intensive sector, characterized by constant change, aiming at recruiting and retaining knowledge workers. Theoretical support of the proposed framework The following subsections provide theoretical support for the above proposed conceptual framework
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