Implementation of PDCA Cycle in Calibration and Testing Laboratory Based on ISO/IEC 17025:2017

Abstract

ISO/IEC 17025:2017 is aninternational reference standard for calibration and testing laboratories to improve their competence, to promote confidence in the operation of laboratory, and to generate valid results. Implementation of ISO/IEC 17025:2017 is also related to the implementation of ISO 9001:2015 standard which contains a process-based PDCA cycle (Plan-Do-Check-Act). The PDCA cycle is commonly used in terms of improving quality of services that is in line with the objective of the implementation of ISO/IEC 17025:2017. Therefore, this research discusses the concept of PDCA which is used in ISO 9001:2015 based on ISO/IEC 17025:2017’s clause to provide convenience in understanding the implementation of ISO/IEC 17025:2017in the transition period. This research is conducted by reviewing clause by clause on ISO/IEC 17025:2017 standard which is connected with PDCA concept. The result of this research is obtained PDCA model which contains clauses on ISO/IEC 17025:2017 standard accompanied by its implementation in calibration and testing laboratories