Abstract
The aim of the study was to obtain a formulation of the implementation of the One-Stop Services Policy (PTSP) in the North Jakarta Administrative City, namely the implementation of Perda No. 12 of 2013, and the Implementation of Presidential Regulation No. 91 of 2017 concerning the acceleration of ease of doing business through the implementation of an information technology-based licensing system (OSS). The research method used a qualitative approach by conducting interviews with a number of informants to determine the conditions and phenomena of the implementation of PTSP policies in North Jakarta. The research involved two research members from students in the framework of thesis research. The results of the research show that implementers have understood their duties and functions, but in the smooth running of their duties, they are constrained by a lack of human resources both in quantity and quality, support for information technology equipment that is not up to date, including the availability of information technology personnel at the district and sub-district levels. Then the OSS policy according to PP No. 24/2018 has not been fully effective, because it has not been fully integrated with the existing licensing system in PM-PTSP DKI Jakarta, namely JakEVO. The main obstacle to policy implementation, namely in terms of human resources, employee status has not been transferred to functional positions so that it affects career ranks and motivation. In addition, there is no HR competency standard for services, for online system services are not implemented according to target. The solution to overcome the obstacles conceptually has not been done.
Highlights
Through the Minister of Home Affairs Regulation No 4 of 2010 stipulated integrated administrative service guidelines, hereinafter known as One-Stop Services (PTSP).According to Oates (1995), the implementation of public services will be more efficient if they are carried out by a jurisdiction that has control over a certain geographic area so as to allow the optimization of benefits and costs
In implementing the PM-PTSP policy in North Jakarta City, generally the implementer has understood its duties and functions, but in the smooth running of its duties, it is constrained by a lack of human resources both in quantity and quality, information technology equipment that is not up to date including the availability of information technology personnel at the district level and sub-district level
The Online Single Submission (OSS) policy according to Government Regulation Number 24 of 2018 has not been fully effective, because it has not been fully integrated with the existing licensing system in the PM-PTSP DKI Jakarta, namely JakEVO, and from the oral policy of the Head of the Service it is only implemented at the sub-district level
Summary
According to Oates (1995), the implementation of public services will be more efficient if they are carried out by a jurisdiction that has control over a certain geographic area so as to allow the optimization of benefits and costs. One of the government entities that provide services directly or indirectly to the community is the district and sub-district. As a sub-system of government in Indonesia, districts have a strategic position and play a functional role in the practice of government services and administration, development, and society (Wasistiono, Nurdin, and Fahrurozi, 2009: 200). The District is the spearhead and barometer of public service delivery, as well as a showcase for local government administration
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