Implementation of Integrated Quality Management in Elementary Schools

Abstract

This study aims to describe the implementation of integrated quality management in elementary schools. This research is a qualitative research with a phenomenological approach. The setting of this study is two public elementary schools in Balangan Regency. The key informants were principals and teachers defined by purposive sampling technique. The data collection techniques were done through interviews, observation and documentation. The data validity was carried out by triangulating data by means of triangulation and peer breafing triangulation. The data analysis used interactive analysis of the Huberman model which consisted of data collection, data display, data reduction and verification/inference. The results of the study found that the implementation of integrated quality management in elementary schools is implemented through the principle of focus on customer satisfaction, respect for everyone, leadership and implementation of the principle of continuous improvement.