Implementation of an Automobile Breakdown Service Provider (ABSP) Model

Abstract

The increasing frequency of vehicle breakdowns presents a challenge for automobile drivers, especially when faced with unexpected breakdowns in unfamiliar locations. This article addresses the need for an effective solution by proposing and implementing an Automobile Breakdown Service Provider (ABSP) model. Vehicle breakdowns, caused by factors such as poor road conditions, battery failure, or mechanical issues, often require immediate attention from certified artisans. The ABSP model aims to enhance the breakdown assistance process by incorporating driver feedback through ratings and reviews of artisan services, ensuring reliability and trustworthiness. To develop the ABSP model, limitations of existing Road Side Assistance (RoSAS) models were analyzed and taken into account. The iterative process model was employed for implementation, allowing early software versions to accommodate evolving requirements. The system's frontend utilized Hypertext Markup Language (HTML) and Cascading Style Sheet (CSS), while the mobile application was developed using Flutter—a versatile Dart-based framework for cross-platform mobile app creation. The backend was supported by the Laravel Framework, based on Hypertext Preprocessor (PHP), with MySQL serving as the relational database for record storage. The ABSP model's significance lies in its ability to provide drivers with verified and rated artisans, ensuring efficient breakdown resolution, payment automation, and minimizing the challenges associated with breakdowns in unfamiliar or dangerous locations. This article offers insights into the design and implementation of the ABSP model, contributing to enhanced reliability and convenience in addressing automobile breakdowns.