IMPLEMENTATION AND CERTIFICATION OF THE QUALITY MANAGEMENT SYSTEM AT THE UNIVERSITY

Abstract

Purpose: The Quality Management System according to ISO 9001 can be applied not only in terms of manufacturing enterprises but also in education. The management system is applied at the level of Higher Education Institution (HEI). Methodology/Approach: This paper presents description of the process of quality management system implementation according to ISO 9001:2008 standard including ESG standards, which have the significant influence on improving the quality of education in the university. The basis of the quality management system according to ISO 9001:2008 standard and ESG standards, which are processes oriented, were also presented. Findings: An interesting area of further research would be improvement process and activities taken at universities after certification of quality management system. Originality: The paper provides instructions and methodology for all universities that wish to implement the quality management system by ISO 9001 and ESG standards. Also, the guidelines presented in the paper might be helpful for universities considering certification of quality management system or implementing quality management system without certification.