Abstract
This paper discusses the implementation of encryption algorithms in a desktop-based Helpdesk Management Information System developed specifically for IT teams in private hospitals. IT teams in private hospitals often face complex challenges due to the large hospital area and limited resources. Creating a Helpdesk application using Delphi and a MySQL database is very important to provide efficient technical support. One of the key aspects of this application is the interactive chat feature, which is built using a server-client socket system. In this communication context, encryption algorithms are needed to ensure the security of data transmitted between the IT team and system users. This helps protect sensitive patient data and technical information from the potential risk of leakage. The scope of this Helpdesk application includes ticket management, routine checks, maintenance, tool rotation, and various other support The implementation of encryption algorithms in this application effectively increases the level of data security in all operational processes. The helpdesk application was built using the Extreme Programming (XP) method.
 Keywords: Encryption algorithm, AES-256, Helpdesk Management Information System, Delphi, MySQL.
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