Implementability of Benchmarking (Comparative) Technique in Sports Enterprises (Sample Elazig)

Abstract

Increasing competition in domestic and foreign markets in the globalizing world and increasing quality expectations of customers have led enterprises to develop and implement a range of different quality considerations in order to remain competitive or to increase competitive power. One of the most important of these approaches is called benchmarking in the international literature, which is called "the best of the best" in businesses.The purpose of this study was to evaluate the Benchmarking approach of management and science concepts of sports enterprises operating in Elazıg.The universe of the research is the sports enterprises in Turkey and the sample is the sports enterprises in Elazıg province. The research was evaluated as collecting and analyzing benchmarking information.In the qualitative survey, sports and social facilities benchmarking services, financial data collection tool and sports facility participants questionnaire were applied. The questionnaire developed by Peter Taylor was translated into Turkish and validated and credible, and Cronbach alpha value α = 0, 816.A significant difference was observed when participants' participation in sports facilities in Elazıg was examined in terms of place of birth according to the AnovaTukey test.As a result; Although there was a significant difference between the expectations of the participants coming to sports facilities operating in Elazıg province (p <0, 05), there was no significant difference between their satisfaction (p> 0,05).Compared to the sports facilities in Elazıg, it can be considered that there are many deficiencies in all sports facilities and that no professional management is used.