Impacts of Trust in Government and Privacy Risk Concern on Willingness to Provide Personal Information in Saudi Arabia

Abstract

The current study followed a quantitative research design to determine the significance of the relationships presented in the research model. The relationships between Privacy risk concerns, benefit to disclose, trust, and willingness to provide personal information has been tested using SPSS. An online questionnaire in Arabic language was used collect data by distributing survey link via WhatsApp, Twitter, Snapchat, Facebook and Instagram. The sample consists out of 268 respondents. The results of the study indicate that trust has a positive impact on the privacy disclosure revenue whereas privacy risk concerns have a negative impact on the benefits of privacy disclosure. Also the privacy disclosure revenue has a positive impact on the willingness to disclose personal information. Users will increase the quantity and quality of information disclosure when the perceived benefit of personal information disclosure is high. The study also suggests that trust has a positive impact on the willingness to disclose personal information, and the user’s degree of trust in government protection policies and information environment will directly disclose the user’s information. Finally, privacy risk concerns have a negative impact on the willingness to disclose personal information, reduce the user’s perception of the risk of the policy environment and technical environment, and will increase the willingness of users to disclose personal information. Keeping the above points in consideration the Saudi government to keep their aims high towards strong legislations regarding personal data sharing, privacy right and security of the data so that the trust of citizens can be gained towards e-governance.