Abstract
Little attention has been given to the fit of specific types of computerized decision aids with various decision problem situations. Information regarding this potential contingency relationship is needed both for theoretical development and for guiding practical applications. This paper reports a laboratory study of the relationships between use of an ad hoc, personal, computerized decision aid, problem structure, and various dependent variables. Results indicate computerized decision aid users had positive attitudes toward the aid and, compared to a group of non-users, (1) considered fewer alternatives, (2) took more time making decisions, and (3) used more analytical tools. Identifying alternatives for decision makers seemed to seriously limit search behavior and alter choice behavior. Judges' assessments indicated that decision quality of the computerized decision aid users was generally worse than that of nonusers. There were few significant interaction effects between problem structure and use of the computerized aid.
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