Impacts of E-mutation: A Study on Service Recipients’ Perception

Abstract

Land management has gained the utmost importance in the development arena worldwide in recent years. Land-related targets and indicators were incorporated in 5 goals, 8 targets, and 12 indicators of SDG. Different studies have identified the conventional land management system as a reason for inefficient land management in Bangladesh. The government of Bangladesh has taken some initiatives to digitise the land management system. Since 2018, the Land Administration has launched an E-mutation system to update land records. The objective of this research is to investigate the impacts of E-mutation on the service recipients and their perception about it. The research covers 03 circles in Savar Upazila, Union Land Offices, and their service recipients. The target respondents of the study are mutation applicants, Assistant Commissioner (Land), and Union Land Assistant Officers. Both quantitative and qualitative data are used to validate the results of this research. The study reveals that the impact of E mutation on the service recipients is positive, being pleased with the E-mutation system; as it reduces time, cost, and visit (TCV). In addition, it reduces the nuisance by brokers and ensures better service quality. However, nearly four- fifths of the service recipients are dependent to apply for E-mutation due to a lack of knowledge of land-related documents and poor ICT skills. This paper would aid the policymakers to devise further strategies for efficient land management in Bangladesh.