Abstract
As service organizations have realized that service is fundamental to establish their competitive advantage, waiting time management has been a subject of much service research. This study aims to explore how waiting time impact on tourist satisfaction in theme parks. The findings from a survey of 102 tourists from the theme park in Shenzhen City in China confirm that perceived waiting time, waiting information and waiting environment are significant determinants of tourist satisfaction. Providing waiting information and improving waiting environment are effective ways to enhance tourists' service satisfaction.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.