Abstract
Purpose: This study aimed to explore the effect of training and goal setting on employee engagement and commitment in the banking sectors of Hyderabad, Pakistan. Approach/Methodology/Design: The collection of information was acquired using a closed-ended questionnaire with a Likert scale. The convenience sampling method was used, and 270 respondents participated in the survey. The data was analyzed by using Statistical Package for Social Sciences (SPSS). Findings: The findings revealed that training and goal setting can boost employees’ engagement and commitment in the banking sectors of Hyderabad, Pakistan. Practical Implications: The suggested model in the study can be executed in almost any organization to increase the overall engagement and commitment of employees. For the model to be implemented effectively, a decent time has to be devoted to the goal settings, as it is the most integral and critical phase towards this whole organizational system. Each factor in this theoretical framework must also give as much information as needed to collaborate on it to achieve the goal of organization. This model can be used, in specific, in the services industry, to achieve their ultimate strategic goals. Originality/value: This research provides empirical support for developing management programs that promote employee training and goal setting, leading to employee engagement and commitment. This study is important for academia, professionals, and scholars alike.
Highlights
The banking sector is the most vital aspect of Pakistan's financial services
We investigated the relationship between training, goal setting, and employee engagement, and commitment in this research
The analysis of data reveals that employee engagement and commitment can be accomplished by positively correlating employee training and goal setting and the outcomes could only be obtained by effectively implementing all of the aspects
Summary
The banking sector is the most vital aspect of Pakistan's financial services. Banking sectors compete with one another to maximize profits. Organizations that struggle to attract and retain skilled people struggle to increase efficiency in achieving goals. Increased employee performance in any firm, relies on the efforts made by the organization in the formation of dedicated personnel. Employee involvement in firms nowadays is seen as the main concern since it minimizes adverse behaviour, including stress, lateness, absenteeism and turnover. Employers should be aware of all the aspects that play a vital role or have a significant impact on increasing employees’ commitment (Irefin & Mechanic, 2014; Shahid & Azhar, 2013)
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