Employee Engagement a Conundrum in Indian Information Technology Companies

Abstract

Employee engagement is the level of employees psychological involvement towards the organization and its values. It is learnt that when an employee is engaged, the employee is aware of his responsibilities and how it impacts the organizations vision. Current study intends to study the level of employee engagement of select IT companies in India. Top 05 companies were chosen from Chennai and Bangalore on the basis of NASCOM report. Study looked into various factors and the prevailing strategies adopted by the companies that facilitated employee engagement. Variables like Organizational climate, leadership, Job satisfaction, Employee Commitment and Employee Engagement were studied. The sample data was obtained from five major IT organizations in Chennai and Bangalore region. Selected organizations mainly comprises of the Software Developer’s Team under the Self Managed Team base. From the PLS model done, the study suggest the companies that the manifest variables organizational climate, employee commitment, leadership style and job satisfaction has a good loading and contributes to employee engagement in an effective way and the companies need to concentrate on these variables to achieve employee engagement. Originality/value- This study provides insightful findings in understanding the role of organizational competencies like job satisfaction and employee commitment play in facilitating employee engagement. This study also shows the importance of the demographic variables with employee’s engagement. In spite of the limitations of the research, the study contributed to the international human resources management by exploring the South Indian IT company’s context. The theoretical framework proposes the relationship between employee engagement, job satisfaction and employee commitment. The study has found that job satisfaction and employee commitment is correlated with employee engagement and serves as the important indicator for engaging employees