Abstract
Purpose: This study examines the effect of supply chain quality assurance on the performance of state agencies under Kenya's Ministry of Education. Methodology: A descriptive-correlational research design was employed. Data was collected through questionnaires from a sample of 212 staff members across 8 state agencies, selected using stratified purposive sampling. Both descriptive and inferential statistics were used for analysis. Results: The findings revealed that state agencies did not effectively embrace supply chain quality assurance practices. A strong positive correlation was found between supply chain quality assurance and agency performance. The ineffective implementation of quality assurance was identified as a critical factor in the declining performance of these agencies. Theoretical contribution: This study contributes to the literature on supply chain quality management in the public sector, particularly in developing countries. It provides empirical evidence supporting the Expectation Confirmation Theory in the context of educational institutions. Practical implications: The study recommends that state agencies in Kenya's education sector prioritize implementing supply chain quality assurance practices, including ISO certification and staff training, to improve their overall performance and service delivery. Sustainable Development Goals (SDGs): SDG 4: Quality Education; SDG 8: Decent Work and Economic Growth; SDG 9: Industry, Innovation and Infrastructure; SDG 16: Peace, Justice and Strong Institutions
Published Version
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