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Abstract
The management of human resources in health-care institution is essential to enable the delivery of efficient and effective medical services and to achieve patient satisfaction. This study aims to investigate how the impact of new technological innovation in health / medical sciences and patient care put an effect on the performance of the health-care providing institutions and to analyze how these innovations are putting an impact on performance of the health-care related human resource (employees) and that up to what extent despite of these rapid technological changes, the practicing human resources management is enable to increase the human resource performance, quality of health-care service and help themout to achieve patients' satisfaction. The exploratory methodology was applied to demonstrate and analyze the previous literatures. The study shows that effective human resources management has a strong impact on health-care quality and improving the performance of hospital's staff. The study suggests before starting performance development process as well as continuous development and training of staff performance, there is a need to measure the performance of the managers of human resources department in the health-care organizations. The purpose of this research study is to gain a deeper understanding of the impact of human resources (employees) on health sector reform, the importance of HRM in all aspects of health-care organizations, the positive impact of increased job autonomy on employee outcomes, and the dynamics of employee engagement in health-care. The literature on the link between HR system perceptions and civility towards patients, specific roles for HRM in building shared values that can serve both the care needs of patients and the business needs of health organizations, the complex linkages between employees' perceptions of human resources systems and hospital performance, and the mechanisms through which HRM can enhance patient satisfaction in health care organizations is relevant to this discussion.
Highlights
A days the Human Resource is considered one of the most vital resource of any organization, in relation with the health-care providing organizations it becomes more important due to the sensitivity of work, because a minor negligence can lead to the human casualty
The research is conceptual in nature and exploratory method is being used to give account: n The role and effectiveness of human resource management in general and the impact of new technology on human resource performance, n The impact of good human resource management practices on the quality of healthcare service, n Discussed the factors that affect the performance of individuals as well as the healthcare providing organizations
It has been reviewed that the modern technological innovation in the field of medical sciences have minimize the importance of the role of the medical practitioners or human resources in the healthcare organizations/institutions because most of the medical equipments and gadgets has an ability to diagnose and provide information regarding the treatment with the help of patients inputs
Summary
A days the Human Resource is considered one of the most vital resource of any organization, in relation with the health-care providing organizations it becomes more important due to the sensitivity of work, because a minor negligence can lead to the human casualty. The sensitivity of the work and the importance of the health-care providing organizations and the low performance of the human resource (employees) reported by different sources in these organizations has brought me to identify the causes and reasons that directly or JISR-MSSE Volume 14. The basic purpose of the research study is to analyze and investigate, how and up to what extent, these two variables, human resource and new technology, are affecting the overall performance of these organizations and to find out that which one is the least or most contributor in the overall performance of the health-care providing industries / organizations. Another objective is to identify the ways to maximize the human contributions in the overall performance of the health-care providing industries / organizations.
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