Impact of Power Distance and Uncertainty Avoidance on the Adoption of Electronic Government Services

Abstract

This study extended the technology acceptance model (TAM) to explore the impact of power distance and uncertainty avoidance on the adoption of e-government services. The results as per the data analysis have demonstrated that all the research hypotheses were statistically supported. Specifically, perceived usefulness and perceived ease of use were both significant determinants of the intention to use e-government services. It was also revealed that intention to use positively predicts the actual usage behavior of e-government services. Importantly, the actual usage of e-government services was found to be a significant predictor of the intention to recommend e-government services adoption. In addition, power distance and uncertainty avoidance were discovered to respectively predict significantly the perceived usefulness, perceived ease of use and intention to use e-government services.