Impact of Organizational Communication on Organizational Citizenship Behavior and Job Satisfaction: Research Findings

B Siva Naga Devi,

doi:10.17762/pae.v58i2.2129

Abstract

Communication play a vital role at all levels of organization. It affects employee commitment level, Citizenship behavior and job satisfaction levels of employees. The purpose of this study is to understand and assess how organizational communication effects organizational citizenship behavior and Job satisfaction levels. Data was collected from 85 software employees working at different levels by using close ended questionnaire. It was concluded that organizational communication has direct and positive relationship with employee Job satisfaction among software employees. The analysis further proven that organizational citizenship behavior as a mediator further weakens the relationship between organizational communication and job satisfaction. Although much previous research is existed in association of organizational communication, Organizational citizenship behavior and job satisfaction, but this is of first known attempt to assess mediating effect of OCB in relation with other variables.

Highlights

Communication is an integral part of management practices
The Central questions of this study are: 1. Whether organizational citizenship behavior mediates the relationship between Organizational communication and Job satisfaction
Hypothesis supported the findings that Organizational Citizenship Behavior has a positive relationship with Job Satisfaction of software Employees

Summary

Introduction

Communication is an integral part of management practices. According to Mintzberg, 1973, Managers spend 80 percentage of their official time in communicating about organizational activities. A study by Yammarino et al,1988, explained significant relationship between amount of time spent in communication at work and outcome. As a result of many of these kind of findings, several modern organizations invested significant amount of resources in developing an effective communication system both internal and external, to facilitate proper and relevant communication among employees and stake holders at different levels within and outside the organization respectively. The purpose of this study is to provide further insight into the relationship between Organizational communication satisfaction, Organizational citizenship behavior and Job satisfaction. Researchers intend to test the hypothesis that communication satisfaction in organization results in organizational citizenship behavior and job satisfaction. This study is focused on IT sector at Hyderabad nd on Software employees in particular

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Conclusion