Abstract
Little is known about the effectiveness of managerial influence tactics on job creativity and performance in the airline industry. Based on previous research, eleven hypotheses and a theoretical model was conducted under the assumption that individual influence tactics affect job creativity, job creativity has a positive influence on job performance, and job creativity mediates both influence tactics and job performance. This study implemented a quantitative method using multiple regression analysis, a three-step multiple regression analysis, and a Sobel test. According to an empirical method, among nine total influence tactics, inspirational appeals, ingratiation, exchange, and pressure acted as crucial drivers of job creativity, which had the greatest influence on job performance. Job creativity also had a mediating effect. On the other hand, the tactic of legitimating also positively influenced job creativity unlike previous studies. These findings may help managers by providing some insights for promoting job creativity and performance.
Highlights
A key determinant of managerial efficiency is the ability to influence employees to increase their commitment to job goals [1]
Twelve items were adopted from Coelho and Augusto [47] to measure job creativity (e.g., I try a new approach to doing my job), while another 12 items were adopted from Liao and Chuang [62] to measure job performance (e.g., I am friendly and helpful to customers)
This study provided crucial insight into the necessary methods for developing job creativity and job performance among flight attendants by examining the relationships among influence tactics, job creativity, and job performance
Summary
A key determinant of managerial efficiency is the ability to influence employees to increase their commitment to job goals [1] Research on these influencing tactics is very important in the academic field, and in practical terms. Studies on influence tactics are both academic and practical This is because leadership behavior must influence others to achieve goals regardless of the form or scale of the organization [2]. The downward influence of a leader or superordinate within an organization is more practically significant because such behavior affects both individual members and the overall organization itself [2] In this scenario, leadership is conceptualized in terms of how bosses influence their employees [5,6,7]. Important to study influence tactics from a downward perspective
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