Impact of Implementing Total Quality Management (TQM) System on Improving Performance at the Cooperative of State Employees (CSE) in Lebanon

Abbass M Ayash,Hasan El-Mousawi ,Joumana Younis

doi:10.22158/rem.v5n3p114

Abstract

The Total Quality Management System (TQM) is an integrated management approach that aims to continuously improve the performance of services and exceed the expectations of associates. The study aimed at determining the impact of the application of the Total Quality Management (TQM) system in improving performance in the Cooperative of State Employees (CSE) in Lebanon. The study also aimed at building a conceptual framework that can be used as a guide in formulating an effective approach that enables high management in the Cooperative of State Employees (CSE) to successfully implement a Total Quality Management (TQM) system. The study sample consisted of employees in the Cooperative of State Employees (CSE). To verify the study hypotheses, a five-point Likert style questionnaire was constructed and distributed among the sample to measure and reveal the impact of implementing the TQM system on improving the performance of the CSE. The results of the study showed that implementing the TQM system has a critical role in improving the financial performance of the CSE, while it has no impact of significance on improving managerial performance at the CSE.

Highlights

Total Quality Management (TQM) is considered the most important product of the developed administrative intellect and a natural result of the changes accompanying this era, such as the increasing growth of globalization and the importance of competition and the rise of economic clusters and the domination of information technology over contemporary life
– There is an impact of significance for focus on affiliates on improving financial performance at the Cooperative of State Employees (CSE), while there is no impact of significance for focus on affiliates on improving managerial performance at the CSE
– There is an impact of significance for high management on improving financial performance at the CSE, while there is no impact of significance for high management on improving managerial performance at the CSE

Summary

Introduction

Total Quality Management (TQM) is considered the most important product of the developed administrative intellect and a natural result of the changes accompanying this era, such as the increasing growth of globalization and the importance of competition and the rise of economic clusters and the domination of information technology over contemporary life. The study at hand examines whether or not there exists an impact of implementing TQM system on the financial and managerial performance of the Cooperative of State Employees (CSE). The study at hand examines the possibility of implementing Total Quality Management (TQM) to solve the problem of corruption at the Cooperative of State Employees (CSE). The first hypothesis: H1There is no impact of statistical significance between implementing Total Quality Management (TQM) and improving financial performance at the Cooperative of State Employees (CSE) in Lebanon. The second hypothesis: H2There is no impact of statistical significance between implementing Total Quality Management (TQM) and improving managerial performance at the Cooperative of State Employees (CSE) in Lebanon. H2.5 There is no impact of statistical significance of teamwork on improving managerial performance in the CSE at the significance level α≤0.05

Procedures and Methods

Improving Managerial Performance

Testing the Hypotheses The researchers tested the following null hypotheses

Findings

Conclusions and Recommendations