Impact of ICT-Based Tools on Team Effectiveness of Virtual Software Teams Working From Home Due to the COVID-19 Lockdown

Abstract

The research examines the usage of ICT tools by software engineering teams, especially the virtual teams during COVID-19 and how it impacts the effectiveness of the team. This research has adapted the framework proposed by Salas et al. and Hackman et al. to measure team effectiveness. Team effectiveness was measured using 10 constructs. The research instrument proposed by Nagy and Habok has been adapted to measure the usage of ICT tools. The moderating role of gender and age has also been examined in this study. The sample size is 136 software professionals. Quantitative approach has been adapted. The study is descriptive in nature, and cluster sampling is adapted. The data is gathered through a closed-ended questionnaire, and analysis is done through SPSS software. The results reveal that usage of ICT tools enhances the team effectiveness in virtual software teams.