Abstract
This study was carried out with the purpose of examining the importance of employee engagement to retain staff in a service providing industry and examining the relationship between the various factors that affect employee engagement as well as the intention to turnover. This study was carried out based on the non-executive level staff at Third Space global PVT Ltd. The sample size is one hundred non -executive level employees out of the population of two hundred and fifty. In determining the sample size, the table introduced by Sekaran (2006) was used. The questionnaire was developed by the researcher using different standard questionnaires depending on each variable and the questions were designed with Likert scale ranking strongly agree to strongly disagree. Findings revealed that the rate of attrition was quite high within the non-executive staff in the company. Further the research recommends to research on a new set of factors that aid in building employee engagement towards the company. Finally, the researcher presents his recommendations to renew the existing engagement techniques implied by the company, and the organization should focus on the salary based on the years of experience as well as their educational level.
Highlights
Today, society and business are witnessing an unprecedented change in terms of the global nature of work and the diversity of the workforce
In the current global market, where competitiveness is at its highest peak, it is identified that human resources are the major assets that contribute to the success of an organization
Third Space Global, a British owned company providing tutoring services to primary students in the UK established in 2016 has employees over 200 only within the island
Summary
Society and business are witnessing an unprecedented change in terms of the global nature of work and the diversity of the workforce. Third Space Global is an innovation-based academic organization where they strive in providing the best quality of education to its customers while improvising the creativity within the employees and developing them professionally. Third Space Global, being well known for one to one tuition service provider, loses its employer brand by not being able to provide 1 tutor for 1 student within the given period of the term. This is mainly due to high absenteeism and turnover. Skill depreciation is another factor that affects due to excessive turnover, people who remain in the organization may see the current state as a burden on them and employees with lacking skills will be pressured due to high demand in the industry
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